Returns & Refunds Policy – Christiansen Store

At Christiansen Store, we strive to provide the best shopping experience and ensure that our customers are satisfied with their purchases. However, if you are not completely happy with your order, we are here to help. Please review our Returns & Refunds Policy for detailed information.

Returns Policy

We accept returns under the following conditions:

  • Time Frame: You have 30 days from the date of receipt to request a return.
  • Eligibility: Items must be unworn, unwashed, and in the original condition with all tags attached. Products that have been damaged or altered after delivery will not be accepted.
  • Non-returnable items: Certain items, such as underwear, sale items, or gift cards, are non-returnable.

To initiate a return, please contact our support team at [email protected] with your order number and reason for return.

Return Shipping

  • Customers are responsible for the return shipping costs unless the item received was defective or incorrect.
  • Please ensure you use a trackable shipping method to send back your return. We are not responsible for lost or delayed return packages.
  • Original shipping costs ($6.99) are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

Refunds Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Refund Process: If approved, your refund will be processed, and a credit will be applied to your original payment method (PayPal or Payoneer), usually within 5-7 business days.
  • Partial Refunds: In some cases, partial refunds may be granted for items that are not in original condition, such as those damaged or missing parts for reasons not due to our error.

Late or Missing Refunds

  • If you haven’t received a refund yet, please check your bank or payment provider first.
  • If you’ve done this and still have not received your refund, contact us at [email protected] for assistance.

Exchanges

If you need to exchange an item for a different size or color, please email us at [email protected]. We recommend placing a new order and returning the original item to expedite the process.

Contact Us

If you have any questions regarding our Returns & Refunds Policy, feel free to reach out:

  • Email: [email protected]
  • Phone: +1 657-359-9388
  • Business Address: 22805 Highway 1, Plaquemine, LA 70764, US
  • Working Hours: 8 AM – 6 PM (Monday to Friday, Saturday and Sunday off)

Thank you for shopping with Christiansen Store! We are committed to ensuring your satisfaction with our products and services.